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FAQ

Your Questions Answered!

In case you run into some trouble along the way, we have an FAQ to help get you back on track!

When will my order be delivered?

Delivery within 5 working days. Allow an extra day for rural address.
 

Will I have to sign for the parcel on delivery?

Orders are dispatched with a Permission to Leave (PTL) label. This means the couriers will be leaving the parcel outside your front door even if you aren't home. If you would like the couriers to obtain a signature or have any other special instructions include these in the order comments box which is just before you submit your order. 

Is there a freight charge for delivery?

Order $49 or more and delivery is free, nationwide! For orders under $49 there is a freight and handling fee of $5.95.

Can we collect our order, so we don’t have to pay freight?

No, unfortunately this is not an option. We are an online retailer only; all orders must be placed online or over the phone and will be delivered directly to your home (or whatever address you provide on checkout).

I can’t select the ‘country’ when I am adding my address and it won’t let me proceed without it

If the text box in the country field says ‘select your country’ Click on the text box called address finder, then press the Tab key. The box called country will be highlighted. Press the enter key and use the arrow keys to select New Zealand. (Please note this method only works on computers)

If the country field only has the > symbol, then the device you are use is not permitting you to select any of the country options, please change to a different device or contact us to place the order for you.

Can we collect our order, so we receive it before children start school?

No, unfortunately this is not an option. We are an online retailer only; all orders must be placed online or over the phone and will be delivered directly to your home (or whatever address you provide on checkout).

How can I see the schools requirements for my child?

Simply search for the school on the home page and select your childs school from the drop down. Not all schools provide us with their requirements, so if your school isn't listed you can search for the items that your child/ren require using our products tab or the search box in the top right hand corner. 

My school is not listed, but I still want to order from you. What should I do?

Visit our main website www.qizzle.co.nz and you can browse our product range or search for a particular product using the search box if you have your childs stationery requirements handy. Simply add the items you require to your cart then checkout as a guest. 

Can I order stationery for more than one child?

Absolutely! To add an additional pack to your order simply, go the home page, then select your school then select your child’s pack and add it the same way you added your first pack. If the stationery requirements aren't loaded for your child, you can add the products they require from the products tab or the search bar at the top of the page. 

Please note that for environmental and operational efficiency reasons, orders for all students are combined and shipped together in one parcel.

Can I add extra items to my childs order?

Yes, we have a range of products that can be added to your order. To view these click on the products tab, you can also search for products in the search box in the top right hand corner. If you have trouble finding a particular product you can chat with us online or email schoolpacks@qizzle.co.nz and we will be able to help you find this.

Can we change the quantity/delete/add items in our pack?

Most schools have opted to have completely unlocked or partially locked item quantities. To edit the quantity of a pack item, edit the quantity number in the text box field next to each item.

To edit item quantities from the shopping cart, click view cart, at the bottom of each schoolpack there will be an option called ‘change’ select that to edit your child’s pack.

How can I pay for my Childs stationery?

Payment is collected at the time of order and can be made via debit/credit card (Visa or Mastercard). If this option doesn't suit you, chat with us online or email schoolpacks@qizzle.co.nz and we can sort out a solution for you! 

Do you accept WINZ payment cards?

No, we do not accept WINZ payment cards on our website.

Do you provide WINZ quotes?

Yes, we are happy to provide a quote for you to pass on to your case manager. Qizzle accept internet banking payments from the Ministry of Social Development. Simply email schoolpacks@qizzle.co.nz, you will then receive a quote by email that you can take along to your appointment. Upon payment being received at our end, your pack will be sent out.

What rewards does my school earn?

With every $25 that you spend on stationery for your child one reward point will be issued to your childs school. The school can then collate and redeem these reward points on products from our range www.qizzle.co.nz/rewards

 


We pride ourselves on being able to get the job done fast and easy!

Fast delivery!

We’re super quick! Once you have placed your order with us you can expect delivery between 3-5 working days.

Free shipping on all orders over $49!

Not only do we offer super-fast delivery, it’s also free for orders over $49! Think your school pack is a little short off that target? Have a look through our products and treat your child to some extras to help get you over the line!

Shop & earn rewards for your school!

Qizzle offers a comprehensive rewards program. Our rewards scheme allows schools to spend reward points on resources that their budgets may not be allocated for. Qizzle rewards offers educational resources from classpacks of colour pens and pencils, educational games and much more! Your order is linked to your child’s school which means they will earn reward points from your purchase. It’s a win win!

Price guarantee!

Order with confidence, knowing that your purchase is backed up by our Price Guarantee! In the unlikely event you find the overall shopping basket to be cheaper elsewhere we guarantee to match that pricing.